Last Updated: 18 June 2024
Global Poverty Project, Inc. d/b/a Global Citizen (“GC”, “we”, “our” or “us”) collects and uses personal information in order to provide our products and services. This Privacy Policy describes the personal information we collect, the purposes for which we use it, the parties with whom we may share it, and your choices with respect to such information.
For purposes of this Privacy Policy, “personal information” means any information that relates to you as an individual and could reasonably be used to identify you. This Privacy Policy applies to our collection and use of personal information through this website and any related websites, applications, tools, platforms, events or services as well as through any other means where a link or reference to this Privacy Policy is provided. To the extent permitted by applicable law, your use of GC’s products and services, including participation in events and programs, constitutes your acknowledgment and/or consent to the practices described in this Privacy Policy. If you do not agree with this Privacy Policy in general or any part of it, you should not access the website, use our services or otherwise provide your information to us.
This Privacy Policy is incorporated into GC’s Terms of Use.
GC may collect and process the following categories of personal information about you from the sources identified as follows. Note that we may combine personal information collected from different sources for any of the purposes listed below in Section 2 (“How We Use the Information We Collect”).
Program and Event Data. We collect personal information from you when you attend GC events, participate in GC programs or when you download certain content. Such information may include your name, address, telephone number, email address, organizational affiliation, dietary requirements and preferences, interests, data relating to physical health (e.g., disability requirements when attending an event), biometric data from any photographs and video footage, and certain other personal information that GC may use to identify you. Please note that, if you choose to provide personal information to us about someone else (such as one of your guests who will sit at a table you sponsor or use one of your tickets at one of our events) you must ensure that you are entitled to provide that personal information to us and that, without us taking any further steps, we may collect, use, disclose and otherwise process that personal information as described in this Privacy Policy.
Communications, Petitions and Survey Data. We may collect personal information from you, including your name, address, telephone number, email address and organizational affiliation, when you contact GC for any reason, such as to sign up for news, alerts, rewards, events or publications from GC or a partner organization, when you use a “Contact Us” or similar form to obtain further information from us via our website or otherwise, when you send emails to world leaders or Letters-to-the-Editor to news publications via our website, or when you sign or complete GC or partner organization petitions and surveys. Please note that you are solely responsible for the specific message(s) you send using our email tool.
Account Data. We may collect personal information that you provide in connection with account set-up and management, including login ID and password, account preferences and settings, and other personal information concerning the account or our services that may be transmitted through the GC website or mobile app.
Transaction and Payment Data. When we provide you with products or services or when you provide donations, we may require that you provide us with your contact information such as name, address, email address and telephone number; billing information such as billing name and address; or financial information such as credit card information or bank account information. Please note that we do not store any credit card information; our third party payment providers, such as PayPal, will process your card details.
Applicant Data. When you apply for a position with us, whether online or offline, we may collect personal information from you, from publicly available sources, and from third parties, including from recruiters and in connection with performing reference checks. This information may include contact information, data concerning your health and travel history (where you may be attending one of GC’s offices), resume details, and Reputation & Background Check Data (as described in detail below).
Identity Verification Information. To allow us to respond to requests for data access and/or deletion in accordance with applicable laws or when you visit one of our offices, we may collect personal information from you, including your contact information such as name, address, email address, and telephone number; a copy of your government issued ID (such as driver’s license or passport); and other identifiers as permitted or required by applicable laws and regulations.
Reputation & Background Check Data. We may collect personal information from you, from publicly available sources, and from third parties, including background investigation or credit check service providers, in connection with performing diligence on our third party service providers, partners, job applicants, as well as on other entities. This data may include contact details, information concerning business practices, creditworthiness, reputation and business history, job titles or roles, and other identification or reputation data.
Other Service Data. We work closely with third parties (including social networking sites, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and may receive information about you from them. These third parties may include organizations that cross-check the information you provide to us with information about you in other databases, which we will include in our records.
Cookies, Web Beacons, and Other Device Data. In order to improve our services, we use cookies (small text files stored on users’ computers) and periodically analyze web logs. We may collect IP addresses to better understand where our traffic is coming from, and to provide customized services to members. We may also use third-party services, including, without limitation, Google Analytics, to help us understand traffic patterns and know if there are problems with our website. We may use embedded images and URLs in emails to track open rates for our mailings, and to correctly identify individuals taking action using our website (such as signing petitions and filling out surveys). When you access our website, your computer’s browser may also automatically provide us with certain personal information, including information about your computer’s browser type, operating system and IP address, as well as your access date and time and your referring and exiting URLs. For more information about cookies and for guidance on how to refuse cookies, please review our Cookie Policy.
Your personal information may be collected, stored, disclosed and processed by GC for the following purposes:
GC is entitled to use your personal information for these purposes because one or more of the following legal bases applies:
If you are located in a jurisdiction which requires us to obtain your consent to collect, use, store, process and disclose your personal information, you understand that by accepting the terms of this Policy you expressly provide your consent to GC collecting, using, storing, processing and disclosing your personal information as set out in this Policy.
We do not share your personal information with third parties except as described in this Privacy Policy. GC may share your information among GC offices. GC may also share your information if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or government request, or where the disclosure is otherwise appropriate due to safety or similar concerns. Finally, GC may share your information with others in connection with, or during negotiations of, any merger, sale of our assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company, or in the unlikely event of a bankruptcy.
In addition to GC’s general purposes for processing and disclosing any category of your personal information, we may share specific categories of your personal information to the following third parties in order to ensure we can provide you with the goods and services, and to a standard that is expected, as well as necessary or as otherwise required or permitted by law.
Service Providers. We may share information about you including Program and Event Data; Communications, Petitions and Survey Data; Account Data; Transactions and Payment Data; Applicant Data; Identity Verification Information; Reputation & Background Check Data; Other Service Data; and Cookies, Web Beacons, and Other Device Data (each as described above in Section 1) with our service providers and vendors in the ordinary course of our business. Such service providers include those used for website development and maintenance, system development and support, event management, customer relationship management, IT support, website and system security, data hosting and storage, and marketing and promotions management.
Partner NGOs and other Organizations. We may share Communications, Petitions and Survey Data (as described above in Section 1) with trusted partner organizations when we collaborate with such organizations in connection with petitions, email campaigns and rewards programs. We may also share such information with other third party organizations or individuals to enable them to share material with you that aligns with our core values. Please note that by entering any rewards programs, you are agreeing to further contact from the partner organization(s) associated with such reward. The Global Citizen Rewards Terms and Conditions are available here. You acknowledge that GC has no control over the content, frequency and/or any other aspect of any communications with partner organization(s).
The General Public. When you sign a petition or complete a survey, we may make available certain categories of information you provide to news organizations, world leaders and publicly online. Such categories typically include your name, city, state, and comments. In some cases, we may share your street address with a petitioned entity. In no such case will we disclose your email address or phone number without your permission. You acknowledge and agree that when you choose to send emails to world leaders or Letters-to-the-Editor to news publications via our website, you are directly sharing your contact information and, in some cases, other personal information publicly. GC is not sharing such personal information in that instance and takes no responsibility for the potential use of such personal information by any third parties.
We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy and in each case in accordance with applicable legal and regulatory requirements.
We implement commercially reasonable controls and appropriate technical and organizational measures to protect personal information, as well as to maintain the security of our information and information systems in respect of personal information. Appropriate controls (such as restricted access) are placed on our computer systems and used where appropriate. Reasonable measures are taken to ensure physical access to personal information is limited to authorized employees.
If you reside in the United Kingdom (“UK”) or the European Economic Area (“EEA”), you acknowledge that the data that we collect from and about you may be transferred to, and stored at, a destination outside the UK and EEA, the country in which you reside, or the country from which you are accessing GC’s websites, mobile app, services or products. If we transfer personal information to a third country outside of the UK or EEA, we will take all reasonably necessary steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy, and the personal information will be sent pursuant to a valid transfer mechanism, such as the EU standard contractual clauses, the UK Addendum or the UK International Data Transfer Agreement, or any equivalent contracts issued by the relevant competent authority of the EEA or UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection for individuals’ rights and freedoms for their personal information. Please contact us (using the information in Section 10 below) if you would like more information about these safeguards.
To the extent provided by the law of your jurisdiction, such as the European Union’s and the UK’s General Data Protection Regulation (“GDPR”), you may have legal rights in relation to the personal information about you that GC holds. These rights may include, in certain circumstances and subject to certain exceptions:
Please note that a number of these rights only apply in certain circumstances, and all of these rights may be limited by law. For example, where fulfilling your request would adversely affect other individuals or our trade secrets or intellectual property, where there are overriding public interests or where we are required by law to retain your personal information.
You are able to exercise your rights through your account settings page when logged in to the website which gives you options to update your personal information, contact preferences, data processing preferences and to suspend your account. You can request a copy of your information by emailing us at data@globalcitizen.org.
Do Not Track. Your browser and other mechanisms may permit you to send do-not-track signals or other similar signals via your browser settings to express your preferences regarding online tracking. Due to the lack of any standard for how do-not-track signals should work on commercial websites, we do not currently respond to such signals. Third parties, such as our analytics providers, from time to time may collect personal information that relates to you on our website, over other websites. We cannot control third parties’ responses to do-not-track signals or other such mechanisms. Third parties’ use of personal information relating to you and responsiveness to do-not-track signals is governed by their respective privacy policies.
Links to Other Websites. We may provide links to third party websites, and other websites may provide links to our website. Third party websites operate according to their own terms of use and privacy policies. We have no control over such third party websites, and by using our website or mobile app, you acknowledge and agree that we are not responsible for the availability of such third party sites, and do not endorse and are not responsible or liable for any content, advertising, products or other materials on or available from such sites. You further acknowledge and agree that we will not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, advertising, products, or other materials on or available from such sites.
Children and Minors. We do not knowingly collect personal information from children under the age of 16 without first obtaining consent from their parent or guardian. If we learn that personal information has been collected through the services from children without parental consent, then we will take the appropriate steps to delete this personal information. If you are a parent or guardian and you wish to review the personal information we have collected about your child, delete it, or restrict the further collection or use of it, or if you discover that your child has provided us with personal information without your consent, please contact us using the contact information below.
Accessing and Updating Your Personal Information. We take reasonable steps to make sure that the personal information collected, used and disclosed is accurate, complete and up-to-date. Individuals who need to access or correct any personal information held by us about them are asked to send a request to data@globalcitizen.org. As much detail as possible should be provided by the individual about the particular information sought, in order to enable us to retrieve it. In certain circumstances, we may not be required by law to provide the individual with access to, or to correct, personal information. If this is the case, reasons will be given for that decision.
For Argentine Residents Only. THE AGENCY FOR ACCESS TO PUBLIC INFORMATION, in its capacity as Control Authority of Law No. 25,326, has the power to deal with complaints and claims filed by those affected in their rights for breach of the regulations in force regarding the protection of personal information.
For India Residents Only. We may share your personal information with our partners operating in India for purposes aligned with our core values, and in connection with the purposes for which the information was originally collected by us and such partners may contact you from time to time in connection with said purposes.
We may update or change this Privacy Policy. Any change to this Privacy Policy will become effective when we post the revised Privacy Policy on our website. Keep in mind that your use of our website means that you accept our Privacy Policy. If any change may materially and/or negatively affect the privacy of your personal information, we will use reasonable efforts to notify you in advance and give you a reasonable period of time to object to any changes. We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, and share personal information.
If you have any questions about this Privacy Policy, your personal information, or the practices of our website, mobile app, services, or products, please fill out our contact form here.
Global Poverty Project, Inc. is the data controller for the purposes of the personal information processed under this Privacy Policy.