Train riders in India can now send SMS messages to the Railway Ministry asking that trains and bathrooms be cleaned.

Railways also launched a platform for customers to send complaints.

The effort is part of the Swachh Bharat campaign by Prime Minister Modi and the Indian Government to create a cleaner India.

The campaign received some criticism from university students, and others were skeptical that the movement would have an impact throughout the country and in cities. Yet, evidence of cleaner railways and stations is appearing.

At 5:57 am Kanpur central has started looking clean. Thanks to @RailMinIndia and efforts made by @sureshpprabhupic.twitter.com/MDxmMZJcPJ

— Pradeep Tiwari (@PradeepKrTiwari) March 9, 2016

@sureshpprabhu@WesternRly@RailMinIndia great to see a very clean Vapi station ! pic.twitter.com/tAAw4fcSPb

— Sudeshna Dasgupta (@pupudasgupta) March 9, 2016

Passengers may not be able to get rid of long commuter lines but at least it’s cleaner.

@sureshpprabhu@Drishtiprintery@jainpravinb
A queue to get in local during peak hrs at Bhayandar station. Best try pic.twitter.com/tkMvBDHVdO

— Manoj Babulal Jain (@MBPorwal) March 9, 2016

There’s still work to be done though…

@railminindia@sureshprabu Hi Sir,Train no.12889 coach B1 is not clean vomit n other stuff presnt plz help.SOURCE:USHRI PAL Dhar(frnd)

— abhijeet (@gr8jeet) December 18, 2015

Swachhmap #swachhmap #swacchbharat #swachbharatabhiyan #andriodapp #iphoneapp #application #cleanindia #greenindia #cleanindiacampaign #cleanlocality #cleancity #cleanindiamovement #india #download #downloadapp #downloadnow #follow #instagram #swachhmap #facebookpage #swachhmap #twitter #swachhmap #igers #igdaily

A photo posted by Sarika Thakur (@sarika.thakur93) on Mar 9, 2016 at 4:30am PST

In a country where 595 million people still practice open defecation there is still a lot of work to be done in making India cleaner. However, creating a space where people can voice their opinions on that work that needs to be done is one of the first steps to improving any situation.

It’s been two years since the Swachh campaign began, and these improvements do seem to be pointing to a cleaner India in large part to faster forms of communication. When improving infrastructure in any country, it’s so important to make sure that voices at the grassroots level are heard by those implementing new projects.

This is part of why access to internet and mobile phones is key for improving the lives of those living in poverty. It includes everyone in the conversation on how to create a better world.

Quicker and more widespread communication can be beneficial tool in creating a safer experience for passengers on trains. Especially women--54 cases of rape were reported on trains in India between 2014 and 2015. There’s a number passengers can use to contact for help for violence against women on the trains.

Great news for Women #Rail travellers. Contact 9003160980 for help. @sureshpprabhu@RailMinIndia@smart_mumbaikarhttps://t.co/eoCM94naxt

— Mumbai Railway Users (@mumbairailusers) March 10, 2016

The new SMS messaging is making service for passengers with disabilities more accessible too.

Congrats @sureshpr@RailMinIndia Rlwy service at its best & still u hv a few idiots blaming d Rlwys forgetng d past. pic.twitter.com/9RPY11jMfU

— Hari (@KpHaridas) March 7, 2016

And it's creating steps toward safer service for women.

@sureshpprabhu@RailMinIndia
Well done Indian Railways and Railway Minister Sir. .
Way to Go!!
Acche Din r here pic.twitter.com/92GwBzCylr

— Ishaan Haque (@imisn) March 9, 2016

Let’s hope these types of complaints are heard loud and clear! Leading to action continuously taken to make India and it’s trains both cleaner and safer.